I am practicing (and failing) to listen deeply, especially with angry or disturbed people. I want to learn to hear the fear, anguish or pain behind the violent words or threat. Then I can respond to the need, the yearning and not the immediate insults, anger or threat. I would love to be able to "offer lunch" to someone hurting, instead of reacting, as I usually do, like a deer in headlights. Practice, practice, practice, and practice, again, this day and every day.