Do you need to be thanked when serving someone? Or is that an ego game? I have a very dear friend that gets VERY annoyed if she is not thanked when she does something for someone. Personally, I just serve others and if they wish to thank me, that is their deal. I just do what I do.
I like the author's perspective; I grok it. But from reading some of the 'reflections', I feel we all need to understand that it is her opinion (and that is all). If it doesn't't resonate with you, that is cool too. Just as this is my perspective and, after all, your perspective is your reality, right?
I used to be a much more angry person until finding and reading books by Ram Dass. Since then I have been much more open.
A couple of months ago while at work, my boss said something that really "got" me. I said nothing, but was seething. Later, I told him, "Thank you, you showed me what I have to work on in myself. I appreciate that."
You should've seen the look on his face. It was classic!