Working with rising international leaders and supporting them with leadership, dialogue and conflict resolution skills. Getting to share what I have learned through teaching and writing. Supporting transformative dialogues around polemic current issues for State Department-sponsored fellows, in religious communities and in Mexico as students wrestle with the effects of the drug trade. I love to provide skills and avenues as a teacher, author and coach that turn challenges into amazing opportunities for growth and leadership.
I was a project manager for IBM close to twenty years ago. I was coordinating the rollout of a very "bleeding edge" product that our dozen customers had bet their own careers on. IBM couldn't justify continuing product development and at our annual conference a few executives announced this unwelcome news. Clients were walking out or worse sittting in silence. I had worked with them from the beginning and many had become friend-colleagues. I had had no conflict training, but I think because I was supposed to be leading the meeting, and I cared for these clients, I started asking the questions I knew the clients wanted to ask but weren't. I then found myself translating from IBM language into hospital language what I was hearing. The meeting shifted markedly and the conversation opened. By the end, new creative solutions emerged. Conflict suddenly held opportunity and I was hooked on finding out what I had somehow done!
While walking the Camino de Santiago for 4 years ago, my son and I landed at an albergue late in the day made for 30 pilgrims. The hospitalero, or host's actions I never want to forget. We became the 46th and 47th pilgrims, which seemed impossible to accomodate. It was hot and busy in this small 300 year old home, but our host seemed unperturbed. Instead of bustling and worrrying, Jose Luis sat us down and asked after our feet and health. He acknowledged how far I had come from Montana to do this walk with my son; Americans were rare in those days. We visited and then with each of us, we had arrived in a group of 7, he somehow found each a perfect corner to sleep on a mat. Day in and out Jose Luis has continued in this manner for at least 15 years. My son helped him for a few weeks the following summer and I visited him last week while walking again. I found in the same sweater, wearing the same necklace gifted by a pilgrim cleaning floors. Each he touches, he seems to transform and is my model of how to truly serve well.
Walking the Camino from start to finish in one shot, but doing that right now! :) Finishing a fourth book on how to use cross-cultural conflict resolution techniques to lead well over the long haul; a book to support the brave international activists with whom I have worked.
When conflict comes be grateful; it is where all new possibility begins.